Job Purpose

To provide a range of holistic therapies to individuals accessing the service to aid in improving their health and well-being.

Primary Duties & Areas of Responsibility

• To provide a warm and inviting environment for individuals accessing the service. 
• Through consultation, gather information from individuals pertaining to health, allergies, medical conditions and lifestyle prior to treatments. 
• To perform a range of treatments, to include Full Body Massage, Indian Head Massage and Reflexology. 
• To provide beauty treatments including Manicures and Pedicures. 
• To carry out any other treatments that enhance the health and well-being of an individual. 
• To discuss medical problems and medical histories with clients to determine how the treatment will be most helpful and where to use caution. 
• To customise treatments to meet the needs of the client holistically, and provide a personalised service. 
• To stick to timescales when performing treatments. 
• To keep workspace tidy and perform housekeeping duties as necessary. 
• To ensure stock levels of supplies are maintained and provide inventory information for supplies to be restocked. 
• To create excellent experiences for clients through a friendly and helpful attitude
  

Knowledge and Experience:

ESSENTIAL:

• At least 3 years proven experience in working in a similar setting.
• Excellent customer service skills.
• Excellent listening skills

DESIRABLE:

• Experience of working with Older people.
• Experience of working with people from the BAME community.
• Experience of working within the Voluntary and Community Sector (VCS)

Qualifiactions:

Relevant qualification equivalent to NVQ Level 3.

Aptitue & Abilities:

• Good verbal communication / language skills
• Able to competently organise and carryout designated workload within scope of knowledge, competence & training & with limited supervision
• Ability to prepare, record and complete all relevant documents for service users in a clear and concise manner
• Ability to maintain accurate records.
• Ability to work independently and professionally
• Ability to deal sensitively with service user needs and maintain confidentiality at all times
• Commitment to achieving personal and organisational objectives

Disposition, attitude & motivation

• Willingness to undertake further training and development appropriate to role
• Pleasant & social manner with a positive and caring attitude
• Commitment to imparting knowledge and experience to others
• Reliable and proactive team member
• Ability to remain calm in stressful situations and cope under pressure and during transactional change
• Empathy
• Self motivated with ability to motivate others

Other factors

• Flexible to meet changing service requirements